Here are some of the most Frequently Asked Questions regarding billing. Take a quick read I am sure your question will be answered.
[Q] I checked and I have a credit/debit card on file. Will my invoice pay automatically on the Due Date?
[A] For automatic payment using your credit card on file:
- Your Invoice must show the Payment Method as a Credit Card (if your invoice has already been generated and you wish to change the Payment Method you will need to open a Customer Service Support Ticket).
- Any time Before the Invoice is generated Open a Customer Service Support Ticket and ask that your Default Payment Method be changed from PayPal or Mail in Check to Credit Card. Then when the invoice is generated it will have the correct Payment Method on your invoice.
- You must have a Credit/Debit Card on file that is the Default card. Our system only uses the Default card for automatic payment.
[Q] Can I pay via Company Check?
We do not encourage paying by check mainly because of the extra resources to manually process checks. You must be approved to mail in a check.
Keep in mind services are payable in Advance, not in arrears. You are responsible for the late delivery of a check if sent via regular mail. Always allow at least 10 business days for delivery and take into account holidays & weekends. The mail will not be delivered and our non-technical staff may not be working on the day your check arrives, like a Saturday for example.
To learn more about our Billing Policies visit this Customer Center Knowledgebase Tutorial Billing Policy at KartHost
Visit the KartHost Customer Center Knowledgebase Home page.
page updated December 28, 2023
