Because of the nature of our business, all invoices are paid automatically if a credit or debit card is on file. Otherwise, it's the account owner's responsibility to make sure your invoices are paid in a timely manner.
View our Life Cycle of a KartHost Invoice Timeline. (opens in a new browser tab/window)
Here are the terms of our service regarding payments for our services and products:
1) For products and services that are
Monthly recurring, all invoices are generated 14 days before the due date.
Quarterly (every 3 months) invoices are generated 21 days before the due date.
Semi-Annually (every 6 months), invoices are generated 30 days before the due date.
Annually (every 12 months), invoices are generated 30 days before the due date.
2) Email Reminder sent 3 days before the invoice due date. A Courtesy Email Reminder is sent. No action is required unless you wish to pay manually.
3) Valid Credit/Debit Card On File - If the card you have on file is valid, the KartHost Customer Center will use the Default Card (selectable by you, the client) to auto-pay your invoice on it's due date.
(Note: if a client doesn't wish to have their invoice paid automatically, they need to login to their account to delete the card(s) associated with their account. From this point forward, the client is responsible for logging into their KartHost Customer Center Account and paying their invoices manually on or before the due date.)
4) If an invoice is past due, we send a past due reminder email at 2 days, 4 Days, and 6 Days after the Due Date.
5) Suspend Service - At 8 Days past due for specified services, it is subject to suspension until the invoice is paid, and the service is then unsuspended. There is no credit for the time service is suspended due to non-payment.
6) Terminated Services - KartHost Reserves the right to terminate any products/services not paid on their due date. This is usually done after a reasonable time after the service has been suspended. If a service is terminated, we do not guarantee you will be able to retrieve any data that has been terminated and removed from our servers and our partner's servers.
7) Invoices with Domain Names—Please note that your domain name will expire on the expiration date. After a domain name expires, your website will no longer appear on the internet, and emails will no longer flow to your inbox.
Depending on the .tld (examples of .tlds are .com, .net, .org, .us, .biz, etc.), you will have an approximately 30-day Renewal Grace Period to renew your domain name at the regular renewal price.
After the 30-day Renewal Grace period, your domain name will slip into the Redemption Grace Period. The fees are much more expensive in the Redemption Grace Period, so ensure you renew your domain name BEFORE your Renewal Grace period expires. Or better yet, leave a credit card on file so your renewal will occur automatically.
After the Redemption Grace Period, your domain name will slip into the Deletion period, where the domain name is prepared to be made available to register again to the general public.
8) Credit Card Storage Policy—KartHost does not store cards on our Website. Our card processor only stores cards for our clients who wish to have automatic payment, and we submit payment authorizations via a secure token to pay on the due date of the given Invoice. If the client wishes Stripe not to store their Card info in their PCI-compliant vault, simply log into your KartHost Customer Center account and delete your card.
9) Domain Name renewal dates - If you leave a valid credit/debit card on file with KartHost (your cards are tokenized and stored in our card processors vault, not on our website), we will automatically attempt payment on the invoice due date which at a minimum be 5 days before the expiration date.
If you wish to change your domain name's RENEWAL DATE (not the domain name expiration date), you certainly can. Just open a Customer Service Support Ticket to make the request, especially if your business is highly dependent on your domain. You might consider having us make your renewal 60 days before expiration.
10) Invoices 30 days or longer past due are subject to a late fee that will be added to your invoice at the discretion of KartHost.
Sending Checks MUST BE PREAPPROVED.
If approved to send a check, we recommend you send the check to arrive at LEAST 10 business days before the Due Date at a minimum. What if your check arrives automatically after the invoice is paid (with a credit/debit card on file)? In that case, the check funds will be applied to your account, and the total funds will be used towards the next invoice generated. Any remaining funds will be applied towards the following invoices until funds on your account are exhausted.
IMPORTANT NOTE: We are not responsible for mail delays or non-delivery. All checks that arrive are posted within 2 business days or sooner. So plan to mail your check in plenty of time, and consider weekends and holidays. Our billing team may not be working.
If mailing a Check, please mail it and make it payable to:
KartHost LLC
14015 Park Dr. Building A
Ste 112
Tomball, Texas 77377-6291
Note: This policy is subject to change without notice - last revised on November 4, 2024.
