Changing Domain Name (WhoIs) Record

Step-by-Step: Change Your Whois Contact Information

Step 1: Log In

• Log in to the KartHost Customer Center.

• Start from “My Dashboard.”

Step 2: Access Your Domain List

• On the top menu, click Domains > My Domains
  or
  Click the Domains box on your dashboard.

Step 3: Find Your Domain

• Locate your domain using the list, filter (e.g., "Active"), or search bar.

Step 4: Edit Contact Information

• To the right of the domain’s row, click the three dots “...”

• Select Edit Contact Information.

Step 5: Choose Editing Mode

• Option 1: Use existing Account Contact (uses your KartHost account details)

• Option 2: Specify custom information below (for a different registrant, e.g., a client or family member)

Step 6: Update Contact Sections

There are four sections on the page (see ICANN rule changes for 8/21/2025):

• Registrant (Owner is Company/Organization if bland the First/Last Name of individual)

• Admin

• Technical

• Billing

Do not change the “Contact ID”—for internal system use only.

Registrant Section

• If you change the Full Name, Email Address, or Organization/Company Name, an RAA Verification or Consent Email is triggered and sent to email addresses in Registrant. You must approve using the link in the email.

• Other details (physical address, phone, etc.) do not usually require RAA verification, but must be correct and ICANN-compliant.

Admin, Technical, Billing Sections

• Updates here do not usually trigger verification emails, but details must be accurate.

Step 7: Save Changes

• When finished, click SAVE CHANGES.

Step 8: If Needed, Complete Email Verification

• If ICANN emails are triggered, promptly approve both via the links sent.

Step 9: Need Help?

• If you can't access the required email, open a KartHost support ticket for us to resend it. You may also have the option to resend in the Domain Management.

Summary Table

Important ICANN 2025 Rule Changes