If you are controlling your domain names internet traffic with the FREE DNS KartHost provides with each domain name registration here is how to change the MX records for your domain so email can be sent to your email service provider. (Note email service does NOT have to be at the same service that provides your website hosting)
1) Login to your KartHost Customer Center account and click on Domains > My Domains (from the drop down menu)
2) Select the domain name in which you need to change the MX records and under the Status column (for right side), click the Active button.
3) On the resulting page scroll down to the DNS Managment vertical Menu (do not click the 'DNS Managment' link in the 'Manage' menu). And click Manage MX Records menu.
4) On the resulting Manage MX Records page click the Add a New MX Record (or if using Google Apps you can click the Create Google Apps MX Records, but make sure they are correct).
5) The Hostname field normally for a MX Record you can add the "@"sign (meaning it's the root domain). Consult your specific email service with their instructions.
6) In the Full MX Name field this is where you will add the MX record required with your email Service. For KloudEmail you would need two MX Records and this would be "mx1.emailsrvr.com"
7) In the TTL (Total Time to Live) field, you can place 7200 here.
8) In the PRI (Priority) field, use the Priority that your email service recommends. You can add 10 for KloudEmail email service) for mx1.emailsrvr.com
9) Then click the Add Record button. If your email service has more than one MX record just repeat the steps above until you are finished with all MX Records.
IMPORTANT TIP: In todays strict email world. Make sure to add a SPF Record, your email service provider will provide that, and if your email service provider supports DKIM Records, add that as well. And if adding a DKIM Record you should complete with a DMARC Policy record to help protect your domains reputation and from your domain name being "spoofed" back hackers and spammers. A DKIM record and DMARC Policy record will help to keep your domain out of SPAM/JUNK folders.
Hostname: Normally you will place in the "@" sign here for the majority of email services, but refer to your email service instructions.
Full MX Name: This the email in which your email will be sent. Your email service provider will give you this information
TTL: This stands for Total Time to Live and is measured in seconds. 24 hours = 86400 12 hours = 43200. 2 hours = 7200. Recommend you place 7200 here, 7200 is the lowest we can accept for TTL
Pri: This is Priority if you have more than one MX record this will determine the priority of use. 0 = Highest Priority. If you are not sure what to place here just use a Priority (Pri) of "10".
MX records for KartHost KloudEmail service (both KloudEmail Basic & KloudEmail Suite) you will need to make these 2 entries:
MX Record 1
Hostname: @
Full MX Name: mx1.emailsrvr.com
TTL: 14400
Pri: 10
MX Record 2
Hostname: @
Full MX Name: mx2.emailsrvr.com
TTL: 14400
Pri: 20
For all KloudEmail DNS Records needed visit this page: KloudEmail DNS Setting
For all needed Hosted Exchange DNS Records (Appriver) visit this page: DNS Records for Hosted Exchange Full | Lite+ Plus | Lite
