There are many reasons to set up either a Contact or User (previously known as Sub-Accounts) where the additional User would have Login Credentials of their own for your KartHost Customer Center Account. And for other KartHost Customer Center Accounts, only one login is needed to access multiple accounts.
PLEASE BE ADVISED THAT SUB-ACCOUNTS ARE NO LONGER AVAILABLE AND ARE REPLACED WITH 'USERS'. TO ADD AN 'USER' see this Tutorial User - Adding and Managing a Customer Center User Account
What is a Contact - A Contact will not allow login to your KartHost Customer Center account. A Contact does allow certain persons you elect to receive emails from the KartHost Customer Center on your behalf, like your bookkeeper, who can receive invoices, etc.
User - Allow someone not only to receive emails to be sent to them but allows them to log in to your KartHost Customer Center account with the permissions you select.
Developers or Designers - You might want a 'User' account that you or your client can open up for you to access the primary KartHost Customer Center account and then have a choice of accounts to manage if the USER has been invited to more than one KartHost Customer Accounts.
There are many possible scenarios, we will not go into all of them but here are a few examples.
Example Contact - Let’s say you have another email address you wish to have emails from KartHost sent to or just certain ones, you can create a Contact for that second email address you have. A Contact can also open support tickets via Email, and receive emails from Support Ticket replies, but only from the Support Tickets, they open.
Example USER - If you wanted your webmaster to access View and Open Support Tickets and have access to your website Hosting Product with KartHost, but didn’t want them to have access to viewing invoices or your billing details or other areas, you can set permissions to only allow them to View & Open Support Tickets and get just Support Ticket Email replies.
Example USER 2 - If your bookkeeper needs to have access to your Invoices then you can give them that access along with Support Tickets if they need to contact our billing department with a Ticket that you will see as well. You would give them Invoice Emails and Support Ticket Email permissions.
To Learn More about adding a Contact please visit: Contact - Adding and Managing a Customer Center Contact or User - Adding and Managing a Customer Center User Account Contact - Adding and Managing a Customer Center Contact
Revised September 19, 2022
