Effective Immediately, You Can Now Open & Reply to Support Tickets via Email

  • Wednesday, 21st December, 2022
  • 10:02am


Thank you for being so patient as we had to work out a bug with our 3rd party SMTP service providers, Mailgun and Postmark.

The issue of not being able to open a new Support Ticket and Reply to Support Tickets is now resolved.

Who Can Open Tickets by Email?

 - The Owner of the Account using the email address associated with the account.

 - A User that the owner has invited to their account.

 - A Contact (does not have login privileges) 

Helpful KartHost Knowledgebase Aritcials/Tutorials to help with Opening Tickets and assigning permissions.

Open a KartHost Support Ticket

User - Adding and Managing a Customer Center User Account

Contact - Adding and Managing a Customer Center Contact


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