What are the differences between User and Contact?
User - If you need a person on your team to log in to your KartHost Customer Center account and help manage any part of your account for any reason, you need to send an Invite to that person's email of choice to set up a User to access your account and select the permissions they are allowed to access.
Contact - If you wish to have certain members on your team NOT HAVE LOGIN capability but receive certain emails (like Invoices, Support Tickets, etc.) from your KartHost Customer Center Account, you need to manually set them up as a Contact in your Customer Center Account.
How to add another User (Associate User) or a new Contact.
User - Adding and Managing a Customer Center User Account
or
Contact - Adding and Managing a Customer Center Contact
Permissions and Emails for Owners, Associate Users, and Contacts
Account Owner Emails by default but maybe turned off. Permissions can not be turned off
- General Emails - All account related emails-
- Invoice Emails - New Invoices, Reminders, & Overdue Notices
- Support Emails - Receive a copy of all Support Ticket Communications
- Product Emails - Welcome Emails, Suspensions & Other Lifecycle Notifications
- Domain Emails - Registration/Transfer Confirmation & Renewal Notices
Associate User Permissions: Log in Only - no emails (can also be a Contact with email permissions)
- Modify Master Account Profile (this one should never be activated for Associate Users or None owner)
- View Products & Services
- Allow Single Sign on
- Manage Domain Settings
- View & Accept Quotes
- Place New Orders/Upgrades/Cancellations
- View & Manage Contacts
- View & Modify Product Passwords
- View Domains
- View & Pay Invoices
- View & Open Support Tickets
- View Emails
Contact Permissions: Emails Only No Login
- General Emails - All account related emails
- Invoice Emails - New Invoices, Reminders, & Overdue Notices
- Support Emails - Receive a copy of all Support Ticket Communications
- Product Emails - Welcome Emails, Suspensions & Other Lifecycle Notifications
- Domain Emails - Registration/Transfer Confirmation & Renewal Notices
