January 19th, 2023 Effecting ALL KartHost KloudEmail Clients with Basic or Suite Email Accounts

  • 17th January 2023
Scheduled EMAIL Maintenance on January 19th, 2023. This will affect all of the following types of KloudEmail Hosted Email accounts. KloudEmail Basic /with or without ArchivingKloudEmail Suite / with or without ArchivingECTek Basic / with or without ArchivingThis does NOT affect Microsoft 365 Email clients Rackspace Maintenance - Hosted ...
Continue reading

Final Update from Rackspace - and confirmation Hosted Exchange email environment will NOT be rebuilt

  • 6th January 2023
Final Update from Rackspace - Hosted Exchange Disruption 01/05/2023 05:41 PM EST Our Racker team has been hard at work over the holidays and into the New Year to support recovery efforts. We have recently completed our forensic investigation and are now in a position to share more information about the root cause and full scope of the ...
Continue reading

Access Your Hosted Exchange PST Files

  • 26th December 2022
Rackspace has announced that once your PST files are available, you will have 30 days to download them.  1) Visit and review the Steps provided on this unique Rackspace Page on "How To Obtain your PST mailbox files and how to import them to your M365 mailbox".   Hosted Exchange How to Obtain your Mailbox Data [by Rackspace] This page is ...
Continue reading

Effective Immediately, You Can Now Open & Reply to Support Tickets via Email

  • 21st December 2022
IT'S BACK!!!! Thank you for being so patient as we had to work out a bug with our 3rd party SMTP service providers, Mailgun and Postmark. The issue of not being able to open a new Support Ticket and Reply to Support Tickets is now resolved. Who Can Open Tickets by Email?  - The Owner of the Account using the email address associated with the ...
Continue reading