UPDATE: Friday, August 24, 2018 10:50 AM
Please be advised that while the Webmail issue resolved itself yesterday evening around 7 pm CST, the issue reappeared again this morning around 7:00 am.
Understand this is for ONLY if you are accessing your email via Webmail (using your web browser to log in to your KloudEmail mailbox). This isn't affecting IMAP or Mobile Sync which you would be using if you have your email setup on an Email Manager like Outlook (or Mac Mail) or have your mailbox set up on your phone or tablet. Also, this access issue through Webmail is not having any effect on incoming or outgoing email.
For those that are using or prefer to use Webmail to manage your email, we fully understand how frustrating this issue is, thus the reason why all "email engineers" are working to get this issue resolved as quickly as possible. Due to the huge complexity of email in the modern world, these issues can take some time to get worked out.
There is a communication system set up so the email engineers can report back to all of us and that is the KartHost KloudEmail Status Page. This is the direct link: http://kloudemail-status.karthost.net/
The email engineering team will be reporting back when progress is being made to correct the issue so please stay tuned to that page for the fastest updates.
If you are using our KloudEmail Exchange Service and wish to use OWA (Outlook Web Access/app) which is using your web browser to access your Exchange email you will not be able to use, for now, the normal Webmail login to be routed to your Exchange OWA. Here are the direct links based on the Exchange Service you have (most of our clients are on Exchange 2016).
Exchange 2016 Service: Depending on when you obtained Exchange 2016 service added service you will be on:
Our apologies for this big inconvenience and greatly appreciate your patience as the professional engineers get this issue resolved.
Please be advised that if you are using our KloudEmail Webmail as one of many ways to retrieve your email, that the Webmail login system is currently having issues.
Webmail is basically using your Webbrowser on your computer or laptop to login to your email mailbox in the cloud.
Please keep in mind that this is NOT affecting your ability to send and receive email through the KloudEmail system. You can still use your smartphone, tablet, and any email manager like Outlook, Thunderbird, Windows 10 users "Mail" manager, on a Mac Apple Mail or Mac Mail to manage your email.
For Live Updates to the work on KloudEmail Webmail you can monitor our KloudEmail Status page here at this link: http://kloudemail-status.karthost.net/
from the KartHost Home page click the 3 red horizontal bars "Hamburger Menu" and once the menu is exposed click KloudEmail > KloudEmail Status
All updates will be made on the KloudEmail Status page.
Thank you for your patience while the engineers get this issue resolved.
Thursday, August 23, 2018