Announcements

Final Update from Rackspace - and confirmation Hosted Exchange email environment will NOT be rebuilt

  • 6th January 2023
Final Update from Rackspace - Hosted Exchange Disruption 01/05/2023 05:41 PM EST Our Racker team has been hard at work over the holidays and into the New Year to support recovery efforts. We have recently completed our forensic investigation and are now in a position to share more information about the root cause and full scope of the ...
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Access Your Hosted Exchange PST Files

  • 26th December 2022
Rackspace has announced that once your PST files are available, you will have 30 days to download them.  1) Visit and review the Steps provided on this unique Rackspace Page on "How To Obtain your PST mailbox files and how to import them to your M365 mailbox".   Hosted Exchange How to Obtain your Mailbox Data [by Rackspace] This page is ...
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Effective Immediately, You Can Now Open & Reply to Support Tickets via Email

  • 21st December 2022
IT'S BACK!!!! Thank you for being so patient as we had to work out a bug with our 3rd party SMTP service providers, Mailgun and Postmark. The issue of not being able to open a new Support Ticket and Reply to Support Tickets is now resolved. Who Can Open Tickets by Email?  - The Owner of the Account using the email address associated with the ...
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ATTENTION - KartHost Clients Using Hosted Exchange - Please Read

  • 3rd December 2022
If you haven’t read the latest update from our partner Rackspace, please take a few moments to read it.Here is the link: KartHost KloudEmail Status PagePlease Note: These Notes on the status page come from the Engineers at the Data Center, NOT from KartHost. Rackspace, one of our partners, runs the Data Center. Also, note if you have KloudEmail ...
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