How to Enable 2FA and Security Questions in KartHost Customer Center

Product/Version: KartHost Customer Center  Audience: End-User  Last Updated: 2025-12-19

Purpose

Protect your account by enabling Two-Factor Authentication (2FA) for logins and setting a security question for password resets.

Feature Overview

• Two-Factor Authentication (2FA): Used every time you log in to add a one-time code step after your password. This prevents unauthorized access even if your password is stolen.

• Security Questions: Used primarily to verify your identity during password resets or when speaking with support staff.

Prerequisites

• An active login for the KartHost Customer Center².

• A mobile device with an authentication app installed, such as Google Authenticator, Authy, or Duo.

Steps

Part 1: Enable Two-Factor Authentication (2FA)

1. Open Security Settings ( < 1 min)

   • Click on your Avatar or name in the top-right corner to open the dropdown menu.

   • Select Security Settings from the list.

2. Initialize Setup

   • Under the Two-Factor Authentication tab, click the red Click here to Enable button.

   • In the "Enable Two-Factor Authentication" window, ensure Time Based Tokens is selected.

   • Click Get Started ».

3. Connect Your App

   • Open your chosen authenticator app on your mobile device.

   • Scan the QR code displayed on your screen.

   • Enter the 6-digit code generated by your app into the "Enter authentication code" field.

   • Click Submit.

Part 2: Configure Security Questions (Optional)

1. Access Security Questions

   • While still in Security Settings, click the Change Security Question tab.

2. Set Your Answer

   • Choose a question from the dropdown menu (e.g., "Use this PIN Number").

   • Enter your answer in the Please enter an answer field.

   • Confirm your answer in the Please confirm your answer field.

   • Click Save Changes.

Expected Result

• Activation: A confirmation message will appear indicating 2FA is active, and a backup code will be displayed.

• Backup: You must save this backup code in a secure location; it is required if you lose access to your mobile device.

• Login Behavior: Future login attempts will prompt for your email and password, followed by a request for a new 6-digit code from your app.

Troubleshooting / FAQs

Related Articles

• Download Google Authenticator ³

• Download Authy ⁴