If you plan on canceling any WordPress package at KartHost (WordPress Hosting, Managed WordPress Hosting, or our EZWP Complete, or EZWP Landing Page) and wish to obtain a backup of your site, you must request in a Support Ticket the following:
Before we delete the Container your site is hosted on, we can, at your request, make a backup and hold the backup for 7 days. (there are options for long term storage.
Regardless of Option 1, or Option 2, we will make a backup compressed file using .tar.gz.
Almost any Zip software/app on your computer can uncompress this type of file. Unlike a .zip file, the .tar.gz file is compressed twice; once the .tar is compressed, it's compressed again as a .tar.gz.
Now with your Zip software decompress (extract) the .tar.gz file first.
Once complete, extract the resulting .tar file. It will look something like backup-1685480265.tar, and then this holds your actual site files.
You can choose one of the following three options:
Future Restore - Later if you decide to bring your site back to life. Purchase one of our WordPress packages, and then after the purchase, let us know if you wish to restore your site.
A one-time $30 restore fee (plus TX Sales Tax) which includes loading to a new container and your WordPress database and updating all WordPress Core, WordPress Plugins, and WordPress Template to the latest and current versions. Then, add all licenses back. Including connecting your site to an SMTP Email Sending service and setting up security. This will save you a lot of time restoring yourself. We will waive the one-time fee if you pay your future Convesio WordPress package annually.
If you elect to store long-term (Option 2) any future restore will be free of charge.
[Option 1]
You download and store your backup - We will provide a .tar.gz backup of your WordPress site, and then you have 7 days to download it. There is no charge for this. However, please know that after 7 days, your files will be deleted and unavailable.
Future Restore —If you wish to bring your site back to life, you can do so later. Purchase one of our WordPress packages, and then let us know if you wish to restore your site.
[Option 2]
KartHost Site Storage - If you want us to store it, we will create your site's .tar.gz compressed file.
Store it on our internal storage server:
0 - 5GB at $4 monthly (plus TX tax)
Each 1 GB or fraction thereof is $0.78 per GB.
If you wish to restore your site on Convesio Containers in the future, restoring it is free with this option
[Option 3]
Raw WordPress files Plus Database - You can use SFTP to connect to your site and download all your site files (or use a Backup plugin like UpdraftPlus).
Using SFTP (an SFTP client like FileZilla and others), you can download your files to your local computer and then Zip them (Zipping them compresses them to take up less space on your computer and make them easier to move).
For your WordPress Database, open a KartHost Support Ticket, and we will be happy to export a copy of your WordPress Database and make it available to you.
If you plan on restoring your files with KartHost, the same storage rates apply for safe storage and keeping up with the files on your behalf.
END OF DOCUMENT
update June 20, 2023
