Setting Email MX Records in cPanel

All MX records for new accounts are set by default to use our KloudEmail email service. If you wish to use another email service, you can change the MX records via the cPanel control panel (if DNS is being handled at the server level, if at the domain name level, you need to change the MX records at your Domain Register or DNS provider).

Here is instructions on making the change.

1) Login to your cPanel directly or via your KartHost Customer Center. Once logged in to cPanel navigate to Mail block(box) and in the Mail block click onthe MX Entry icon as seen below

Changing email MX Records in cPanel at KartHost Step 1

2) On the resulting MX Entry Maintenance page, if using a 3rd party email service or KloudEmail, A) Make sure your domain name is showing correctly, B) "Remote Mail Exchanger" is selected. C) Scroll on down to Set new Records

Changing email MX Records in cPanel at KartHost Step 2

3) Your Email service provider should have given your MX records. For KloudEmail MX records see below for those details.

A) Type in the Priority of the MX record, B) The Destination (what service email will be delivered too) C) Click the "Add New Record" 
Note: If you have more than one MX record repeat steps A, B and C.
D) Make sure to delete any OLD records, if they remain they could cause email reliability issues.

Changing email MX Records in cPanel at KartHost Step 3


KartHost KloudEmail MX Records are as follows:
Record 1: Priority: 10 Destination: mx1.emailsrvr.com
Record 2: Priority: 20 Destination: mx2.emailsrvr.com

If you need help please contact KartHost Support.



  • 1 Users Found This Useful
Was this answer helpful?

Related Articles

Changing SMTP PORTS in WHM

In WHM, goto: Service Manager Scroll down to: Exim on another port In the box next to Run...

What is the index file priority order on ecp2.karthost.com server

The index file is what the server automatically pulls up when their isn't a request for a...

How to Setup Gmail with my cPanel hosted email at KARTHOST

Looking to use Gmail instead of your shared webhosting email. At KartHost we highly recommend you...

What is the Email Attachment Limit for cPanel Email Accounts

If you have a KartHost hosting account using the Prime web hosting or any older web hosting...

Redirecting Domains (Domain Forwarding) using Parked Domains in cPanel

If you have a domain name you wish to redirect to your existing web site, you have two ways of...