Major Improvements Coming to KartHost KloudEmail!

  • Saturday, 23rd April, 2022
  • 15:55pm

 

Bookmark this page and watch it regularly throughout the year for updated FAQs about the migration

 

Major Improvements Coming to KartHost KloudEmail!

We have exciting news about a major improvement coming to our KloudEmail Product. Our long time Partner Rackspace has partnered with Open-eXchange, the leader in open mail platforms, to transform our KloudEmail offering. Its KartHost's aim (along with our Partners) is to build an Awesome Experience on the world’s best technology solutions, and OX App Suite is THE definitive business-class email suite. This partnership joins the simplicity, affordability, and Support that have always been the focus of KloudEmail with the feature rich and intuitive user experience provided by OX App Suite. 

Open-Xchange coming to KartHost KloudEmail 

KloudEmail to Open-Xchange Migration FAQ

This page will be kept up to date with Frequently Asked Questions about the transformation of KloudEmail as we and all our wonderful clients migrate to a newer, bigger, and better email solution leveraging our partnership with both Open-Xchange (OX) and Rackspace.

OX is the leader in open mail platforms, and OX App Suite is THE definitive business-class email suite. This partnership joins the simplicity, affordability, and Support that have always been the focus of KloudEmail with the feature rich and intuitive user experience provided by OX App Suite.

Who is Open-Xchange?

Open-Xchange was founded in 2005 and has grown to be the leader in open email platforms. They have a proven track record of delivering user-friendly and secure email and collaboration software. Hundreds of millions of users worldwide use Open-Xchange products at home or work. Our long-time partner Rackspace has been partnered with Open-Xchange for several years. This represents a deeper partnership for KartHost to deliver a richer experience to KloudEmail users.

What is App Suite?

Open-xChange’s email, communication, and collaboration platform is designed for service providers like KartHost. It delivers a wide range of easy-to-use cloud-based services for small business users, including secure email, personal and team organization, cloud storage, and online office features.

Will I still be a KloudEmail Customer?

Yes, KartHost KloudEmail branded service will continue to provide the same service and support you receive today.

Will KloudEmail cost change after the migration?

No, the price you pay will remain the same for as long as possible.

What features are you updating?

The following features are changing:

  • The maximum forward rule limit will change to 4 (Currently 15)
  • Folder cleanup:
    • We will implement a new global setting for the spam and trash folders.
    • The settings for inbox, draft, and sent folders will be removed.
    • You will be notified if your mailbox is affected by this change.
  • Mobilesync: Will be replaced by support for open standards (Caldav, Carddav, IMAP, etc…) Mobilesync is a service of KloudEmail Suite allowing syncing of all Emails, Email Folders, Webmail Calendar, and Webmail Contacts.
  • Webmail sites: May require DNS updates. Details will be communicated in advance of the change. But don't worry KartHost will be handling all these changes for you.

The following features are being removed:

  • Split domain routing (SDR): Very few of our clients will be affected by this particular change.
    • Starting April 2022, new configurations will not be available.
    • If SDR is configured for a domain, it will remain until you disable it, or we start migrating KloudEmail users.
    • SDR will be removed for all domains when we start migrating KloudEmail users.
  • Domain catch-all
    • Starting April 2022, new configurations will not be available. (which is good as it is a really bad idea in today's world)
    • If a catch-all is configured for a domain, it will remain until you disable it, or we start migrating KloudEmail users.
    • Catch-all will be removed for all domains when we start migrating KloudEmail users.
  • Webmail identities
    • Starting July 2022, new configurations will not be available.
    • If an identity is configured it will remain.
    • Webmail identities will be removed from all mailboxes when we start migrating KloudEmail users.
  • BCC archiving = very few of our clients used this. We always recommend Email Archiving instead.
    • Starting April 2022, new configurations will not be available.
    • If BCC is configured for a domain, it will remain until you disable it, or we start migrating KloudEmail users.
    • BCC will be removed for all domains when we start migrating KloudEmail users.
  • Spam Settings
    • Starting May 2022, Administrators will no longer be able to set spam settings.
    • The new spam delivery behavior will deliver spam messages to the recipient’s spam folder.
  • Allow/Block Lists
    • Starting May 2022, Administrators will no longer have access to configure allow/blocklist behavior at a domain level via the Control Panel. This specific change applies to both KloudEmail and KloudEmail Hosted Exchange.
    • The ability to configure allow/blocklist behavior at a user level via the Control Panel will be retained.
    • Limits of 250 entries will be applied to the Allow list and the Blocklist independently.
    • IP addresses or ranges will no longer be a valid list entry on the Allow list or Blocklist.
  • Admin Reply/Forward Control
    • Starting May 2022, Administrators will no longer have access to configure Out of Office auto-reply or mail forwarding via the Control Panel. This can be done in Webmail or your selected email manager of choice

What about KloudEmail Suite?

KloudEmail Suite will continue to exist better than ever, and your files will be migrated with your mailbox.

Does this affect Hosted Exchange mailboxes?

KloudEmail Hosted Exchange mailboxes will not migrate. Nor will Microsoft 365 Email. Those are totally different professional systems.

What is the timeline for this platform upgrade?

  • April - June 2022: Preparing to migrate your mailboxes.
  • April - September 2022: Update the KloudEmail feature set to ensure compatibility with our upcoming platform launch.
  • October 2022 through March 2024: Migrate all KloudEmail users to a newer, bigger, and better business email solution.

Will I be notified before the migration?

Yes, we will notify you via a KloudEmail Support Ticket before your mailboxes are migrated.

Can you exclude my account from the migration?

No, all KloudEmail Basic and KloudEmail Suite accounts will be migrated to the new environment.

Bookmark this page and watch it regularly throughout the year for updated FAQs about the migration

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