EFFECTIVE June 8th, 2021

What Is Being Changed?

The KloudEmail System will start making changes to the retention rules for the Spam and Trash folders in KloudEmail Webmail.
The maximum data retention limits will be the following:

Spam folders: 14 days
Trash folders: 30 days

What Does This Mean?

Any email and associated email attachments in above mentioned folders older than the retention limits will be removed and unrecoverable.

Why Is This Being Done?

Since an unlimited number of messages can now be stored in either of the Spam or Trash folders, the option to "Delete After 'x' Total Email" will be removed.
Think of this as auto folder clean for the Spam and Trash folders. This will help tremendously in the amount of space your Spam and Trash folders are taking
up in your mailbox.

What Action Should I Take?

Prior to June 8th, 2021, you should review your Spam and Trash folder cleanup settings.
If they are higher than the new limits (Spam: 14 days, Trash: 30 days) then the mailbox owner will need to review the mail in those folders and move anything
worth keeping into another folder.

SPAM Folder Settings (In Three Locations)
KartHost Customer Center - How to Check Spam Settings in KloudEmail at KartHost -Customer Center- prior to June 8 2021
KloudEmail Webmail - How to Check Spam Settings in KloudEmail from -Webmail Panel- prior to June 8 2021
KloudEmail Control Panel - How to Check Spam and Trash Settings in KartHost KloudEmail -Control Panel- prior to June 8 2021

TRASH Folder Settings (Only in KloudEmail Control Panel)
KloudEmail Control Panel - How to Check Spam and Trash Settings in KartHost KloudEmail -Control Panel- prior to June 8 2021

Please inform your customers of these upcoming mail retention changes by May 6th. We look forward to the benefits these changes will bring to both the KloudEmail platform and your organization's mailboxes.



Wednesday, April 7, 2021





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